FAQ
Questions? Start here.
Everything we get asked most — ordering, sizing, shipping and our final sale policy. If your question is not here, just ask us.
About the shop
Thoughtfully curated new and gently loved women’s clothing, shoes, handbags, accessories and custom-made designs. We also provide personalized styling services to help you create complete looks for every occasion.
Because we believe fashion should be fun, affordable, and empowering. Our goal isn’t just to help you look amazing — it’s to help you feel confident every time you get dressed.
We’re more than a boutique — we’re a mother-and-daughter team with a passion for fashion and a heart for encouraging women. Every item is personally selected with style, quality, and affordability in mind, because we believe confidence should never come with a high price tag.
Absolutely! We love creating complete looks with clothing, shoes, handbags, and accessories so you can shop with confidence and take the guesswork out of getting dressed.
Sizing & fit
We currently carry women’s sizes XS–3XL, although availability varies by item. Check each product description and the chart below for the best fit.
| Size | US dress size |
|---|---|
| Small | 2–4 |
| Medium | 6–8 |
| Large | 10–12 |
| X-Large / 1X | 14–16 |
| 2X-Large / 2X | 18–20 |
| 3X-Large / 3X | 22–24 |
Fit and sizing might vary by piece and body type.
We offer a carefully curated mix of brand-new and gently loved fashion pieces. Each item is inspected to ensure it meets our quality standards before being offered for sale.
Each product includes sizing information whenever possible. We also provide the size chart above, and we’re happy to answer fit questions before you purchase. Because all sales are final, please ask us first if you’re unsure.
Live sales
Join us on Facebook for our fun, interactive live shopping events where we showcase clothing, shoes, handbags, and accessories in real time.
After the live ends, we’ll send you an invoice. Once your invoice is paid, we’ll prepare and ship your order as quickly as possible.
Invoices should be paid within 24 hours unless otherwise announced during the live sale. Unpaid invoices may be canceled, and the items may be made available to other shoppers.
Styling services
Yes! We offer personalized styling services for all occasions. We’ll curate looks based on your style preferences, lifestyle, and budget.
Simply select Styling Services on our website to schedule your 30-minute initial consultation.
Shipping & orders
Orders are typically processed within 2–3 business days. Expedited shipping options are available with prior notice — message us before you order so we can arrange it.
Yes! We proudly ship to many countries around the world. International shipping rates and delivery times vary by destination, and any customs fees or duties are the customer’s responsibility.
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for the carrier’s website to start showing updates.
Returns, gift cards & staying in touch
All sales are final. Because of our limited inventory, we do not offer returns, refunds, or exchanges. Every item is carefully inspected before shipment to ensure quality.
If anything arrives damaged or you receive the wrong item, contact us within 48 hours at thelooklounge1@gmail.com with photographs and we’ll put it right.
Yes! The Look Lounge Gift Cards are a wonderful way to let someone special choose the styles they love.
Follow us on social media and join our VIP community to be the first to know about new arrivals, exclusive promotions, styling tips, and upcoming live events.
Ask before you order.
Because all sales are final, we would genuinely rather answer ten questions than have something arrive that is not right for you.