Contact Us

Customer care

Ask us anything. A person answers.

Unsure about a size, a delivery time or a return? Send us a message below. Please allow up to 48 hours for us to respond to your inquiry and/or question.

Email us

thelooklounge1@gmail.com

Response time

Please allow up to 48 hours for us to respond. Weekend messages are answered on Monday.

All sales are final

We do not offer returns, refunds or exchanges. Damaged or wrong item? Tell us within 48 hours.

Quick answers

Sizing, shipping and returns are all covered in our FAQ’s.

Before you write

Four things that get you a faster answer.

Pop whichever apply straight into the message box below — it saves us both an email.

Your order numberIt is at the top of your confirmation email, and it starts with a #.
The name of the pieceAnd the size, if it comes in more than one. That tells us exactly which garment you mean.
MeasurementsYours, or those of something you own that fits the way you want. The fastest route to a straight answer on sizing.
PhotographsIf anything arrived damaged, email them over and we will sort it out.

Would you rather talk it through on video? Book a styling session and we will hold the pieces up for you live.

Our promise

“Every message is read by a person. No ticket numbers, no chatbot, no copy-and-paste reply.”

Faster than waiting

Your answer may already be here.

We answer within 48 hours — but if you’re in a hurry, these cover almost everything we get asked.

Sizing & fitWhat sizes we carry, and how to be sure before you buy Shipping & ordersProcessing times, international delivery, tracking Returns & gift cardsOur final sale policy, and what to do if something is wrong Live salesHow they work, claiming items, and paying your invoice

See all FAQ’s →